1. Do I have to pay for on-street parking on holidays?
Yes, on-street parking is in service every day. 2. Where do I call if my vehicle has been towed? 3. Does Stationnement de Montréal issue parking tickets?
No. Parking agents working for the Service de police de la Ville de Montréal (SPVM) issue parking tickets. Stationnement de Montréal is principally concerned with planning, collection, equipment maintenance, administration and customer service. 4. What is the telephone number for the parking agents?
The telephone number for parking agent customer service is 311. 5. I paid for my parking space but received a ticket anyway. How do I contest this?
You must fill out the plea of not guilty on the back of the parking ticket, attach the original receipt as proof of payment and send it to the Ville de Montréal. Stationnement de Montréal is not responsible for issuing tickets nor for collecting payment. 6. What do I do to obtain a resident's parking permit?
7. If I make an error when entering my parking space number, can Stationnement de Montréal correct it throughout their system?
Accès Montréal offices issue parking permits for residents. Dial 311 to obtain the telephone number of your borough office or visit the portal of the Ville de Montréal
No. If necessary, keep your receipt as proof of payment. 8. Why doesn't time accumulate with the new pay stations? 9. How do I obtain a permit for one of the parking lots run by Stationnement de Montréal?
You need to call Stationnement de Montréal customer service at 514-868-3737. 10. Can I pay for my parking space via the Internet?
11. I paid for my parking and on the screen it indicated "impression en cours" but the pay station didn't issue a receipt. Was my parking space paid for?
Yes, you can pay for your on-street parking by using a computer with an Internet connection by visiting the Web site at pservicemobile.ca
It is possible that the pay station might have run out of paper, which does not mean you can't pay for a parking space. To find out whether the transaction has been accepted and what your parking expiry time is, you can call Stationnement de Montréal customer service for information at 514-868-3737. 12. If I want to prolong the length of my parking time, can I pay at any pay station?
You can pay for your parking space at any pay station where the letters and numbers of your parking space appear on the keyboard. The same letters are generally used in a sector with a three- or four-block radius. However, you must wait for your original parking time to expire before a new payment can be made. 13. I paid for an hour, and then, after all, I realized I needed two hours. Can I immediately pay for another hour?
No, time is not cumulative with the new pay stations and time is counted from the start of each new transaction. You have to wait until your original time has expired to prolong it. 14. After entering the letters and numbers of my parking space, the pay station displays "réservé" and I can't pay. Why?
The pay station displays "réservé" on the screen when an organization has taken out a permit for the occupation of public property to rent on-street parking spaces. The pay station will therefore not accept payment. 15. Can I still park if there is a coin stuck in a parking meter?
We strongly urge you to change parking spaces, because a parking ticket can be issued to counter vandalism. In this situation, we suggest you call customer service at 514-868-3737 to alert us that equipment is defective and so we can send a technician to repair it as soon as possible. 16. If a pay station is out of order and won't accept payment, can I leave my car parked where it is and not get a ticket?
When a pay station is out of order, you must pay at another station on the other side of the street or somewhere nearby. Non-payment for your parking space can result in a parking ticket. In this situation, we suggest you call customer service at 514-868-3737 to alert us that equipment is defective and so we can send a technician to repair it as soon as possible.
How does the service work? 1. What is P$ Mobile Service?
P$ Mobile Service 2. I want to join P$ Mobile Service. How can I open an account?
is a new way to pay for paid on-street parking managed by Stationnement de Montréal. Through your smartphone or via the Web site at pservicemobile.ca
, you can pay for your parking, no matter where you are located.
3. If I don't have a smartphone, can I use another type of phone to pay for a parking space?
If you have a smartphone, you must download the free application on App Store
, AndroidTM Market
or BlackBerry® App World
. You can also join the service by visiting the Web site at pservicemobile.ca
. You must then create your profile by entering your personal information and your payment data. To complete the subscription, an e-mail will be sent to the address indicated in your profile and you will have to click the hyperlink to activate your account. When this step is completed, you can pay for your parking space.
4. How can I pay for a parking space with P$ Mobile Service?
No, only smartphones with Internet access can allow use of the Mobile Service. However, you can pay for your parking by using a computer with an Internet connection by visiting the Web site at pservicemobile.ca
First, you must open a session by entering your e-mail or your telephone number and your password. On the home page, choose Pay for parking, enter the sign number (one or two letters and three numbers), select the length of time you are parking from the dropdown menu and click Pay now. A receipt for the transaction is then displayed with the payment details of the parking space. This receipt is also sent to your e-mail. 5. Why doesn't time accumulate when I pay for the same space?
The pay stations under the "Pay and Go" system operate according to the "user pays" principle. As opposed to the old parking meters, each transaction is handled separately from previous ones. If you want to renew your parking period, you must wait to the end of the period before paying again. 6. How many times can I pay the same parking space?
Stationnement de Montréal encourages the rotation of vehicles. However, there is no restriction on the number of transactions, as permitted at payment stations. 7. When will I receive the parking expiry alert by text (SMS) or e-mail?
The parking expiry alert will be sent within 15 minutes before the payment for your parking space expires. However, if the user do not receive the expiry alert, the user is responsible for paying for parking time in order to avoid receiving a parking ticket. Note that in the event of a discrepancy between the time shown on the receipt and the time indicated on the user's device (smartphone or computer), the user must rely on the time on the receipt. 8. I received my parking expiry alert by SMS and it proposes renewing this same parking space for one hour. Can I choose another length of time?
Yes! Simply ignore the text alert and return to P$ Mobile Service to select the time length of your choice. 9. Can I pay for a parking space located in a Stationnement de Montréal parking lot with P$ Mobile Service?
No, it isn't possible to pay for a parking space where you are required to display the ticket on the dashboard, in a parking lot. 10. Can I pay for a parking space in "Parcojour" mode with P$ Mobile Service?
This mode of paid on-street parking lets you park by the hour or by the day. If the payment is made according to the "Pay and Display" system, which requires you to place the ticket on the dashboard,
P$ Mobile Service is not accepted. However, you can pay for a paid on-street parking space under the "Pay and Go" system, which asks you to enter a space number.
Subscription | Rate | Payment 11. Is there a fee for downloading the P$ Mobile Service application?
No, there is no fee for downloading the P$ Mobile Service application on your smartphone. 12. Is there a fee for using Stationnement de Montréal's Mobile Service?
The service fee for P$ Mobile Service is 30¢, applicable to each transaction executed via a smartphone or the Web site. 13. Why do you add a service fee to each transaction?
The service fees defray the costs incurred for the development, management and maintenance of 14. What modes of payment are accepted?
P$ Mobile Service.
Visa and MasterCard credit cards are accepted to pay for a parking space. 15. How can I deactivate the parking expiry alert?
If you want to deactivate the parking expiry alert, access your profile by clicking Profile, and then Modify. Then deselect the chosen alert method, i.e. text or e-mail, and save the change by clicking Submit. 16. How can I change the telephone number or the e-mail recorded in my profile?
17. How can I change my password?
If you want to change your smartphone number or your e-mail recorded in your profile, click Modify
, enter the new telephone number or e-mail address, and save the change by clicking Submit
- In case of a change of e-mail address, a message will be sent to your address recorded in your Profile, where you will have to click the hyperlink to confirm the change;
- In case of a change of telephone number, a text will be sent to you and will ask you to answer OUI or YES to the shortened number 83737 to confirm the change of telephone number.
Access the Password section of your profile, click Modify, enter the desired new password and save the change by clicking Confirm. The password must contain at least 8 characters with at least one letter and at least one number. 18. How can I deactivate my profile?
To deactivate your profile, you only have to select the "Deregister" option on the user Profile page. 19. I would like to get a receipt for my transaction. How can I obtain it?
To get a receipt for your transaction, consult your profile via the Web site or your smartphone and click History. On the Web site, click the desired transaction and print it according to your needs. On your smartphone, choose the desired transaction, click Send by e-mail to obtain the receipt, and print it. 20. How can I receive confirmation that the payment for my parking space was accepted?
After paying for the parking space, a receipt for the transaction will be sent to your e-mail address. You can also consult the transaction history recorded in your profile via your smartphone or the Web site. If one of the transactions does not appear on the list, please call Customer Service at 514-868-3700. 21. Is P$ Mobile Service a secure site when I use my credit card?
Yes, P$ Mobile Service
is a secure site. Stationnement de Montréal applies industry standards to avoid unauthorized disclosure, illegal use, loss, destruction or deterioration of your personal information. For more information, please refer to the Security
Problem Resolution 23. I am trying to create my online account, but the application mentions that "this account already exists". However, I never created my profile. What can I do?
If you receive a message that "this account already exists", this means you probably tried to create your profile in the past, either from your telephone or on the Web site. It is also possible that the previous holder of your telephone number has a profile that is still activated and has not removed it from our database. In this situation, please call Customer Service at 514-868-3700. 24. Can Customer Service correct a remote transaction if I committed an error in entering my parking space number?
25. I paid for my parking space through your Web site or my smartphone but I received a parking ticket anyway. What should I do?
No, Customer Service cannot correct a remote transaction. If you committed an error entering your parking space number, please refer to our proof of payment, which you will find in your transaction history or transmitted by e-mail, and contact Customer Service for assistance by phone at 514-868-3700 or by e-mail at firstname.lastname@example.org.
If you received a parking ticket, you must complete the not guilty plea on the back of the parking ticket, attach a printed copy of your original receipt as proof of payment and mail everything to Ville de Montréal. The Post Office box is indicated on the back of the statement of offence. Stationnement de Montréal is not responsible for issuing parking tickets or for collecting payment. 26. I haven't received my parking expiry alert by text or e-mail. What should I do?
27. My smartphone battery is dead. How can I pay for my parking space?
If you haven't received your parking expiry alert, we invite you to verify if you selected Yes for the text or e-mail notification option in your profile. If this option was selected, call Customer Service at 514-868-3700 or send us an e-mail at email@example.com.
28. The payment for my transaction was not accepted. What can I do?
If you have Internet access, you can access your profile by visiting our Web site at pservicemobile.ca
and paying for your parking space. You can also go to an on-street pay station to execute the transaction.
Please call Customer Service at 514-868-3700. Also, to avoid a parking ticket, we suggest you pay for your parking in cash or by credit card at a pay station.
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