Frequenly asked questions: P$ MOBILE Service

General

1. What is P$ Mobile Service?

P$ Mobile Service, managed by Stationnement de Montréal, is a new way to pay for on-street paid parking. You can now use your smartphone or the website pservicemobile.com to pay for parking, no matter where you are..

2. How does P$ Mobile Service work? How can I pay with my cell phone?

Download the P$ Mobile Service application from the App Store or Google Play. A web version is also available at pservicemobile.com. Please note that your mobile network operator may charge you standard data usage or text messaging rates.

3. How do I install the app on my iPad?

Just visit the App Store, use the search tool to find P$ Mobile Service and then download the application.

4. What devices and browsers are best?

We strongly suggest that you use an Apple or Android device to download the app. For web-based payments, modern browsers like Chrome, Firefox and Safari are the most compatible.

5. If I don’t have a smartphone, can I use another type of phone to pay for a parking space?

No, only smartphones with Internet access can be used for the mobile service. However, you can also pay for parking over the Internet using a computer through the following website: pservicemobile.com.

6. Is there an app for people with a Blackberry or Windows phone?

Although there is currently no app for the older versions of Blackberry or Windows devices, users can access the mobile service through pservicemobile.com using their computer or the web browser on their phone. Users of the new Blackberry Priv can use the Android version they download from Google Play.

Area of use

P$ Mobile Service can be used for on-street and off-street parking within the boundaries of Ville de Montréal.

 

Use

7. How do I pay for a parking space with P$ Mobile Service?

First, you need to log on to your account by entering your PIN, a four-digit number of your choice. From the menu, select Pay for parking, enter the parking space identifier (consisting of one or two letters and three digits), select the parking duration from the drop-down menu, and click the YES button to confirm the payment. A transaction receipt is then displayed with payment details for the parking space. You will also be sent this receipt by email.

8. How do I know when my time starts running?

When using the app, you will know that your parking time has begun to elapse when you see the timer on your screen.

9. Why doesn’t time add up when I pay for the same parking space again?

The “Pay and Go” pay stations are based on the user/payer principle. Unlike the city’s old parking metres, each transaction is processed separately from the previous one. If you want to extend your parking time, you must wait until the first payment expires before you pay again.

10. How many times can I pay for the same parking space with P$ Mobile Service?

Stationnement de Montréal encourages vehicle rotation. However, as with the pay stations, there is no limit on the number of transactions.

11. How can I manage my alerts/reminders?

Log on to your account and click on Options. Select the applicable boxes to activate or deactivate alerts.

12. When will I receive the end-of-parking alert by text message or by notification?

The end-of-parking alert will be sent in the 10 minutes prior to the time at which payment for your parking space expires.

13. What’s a notification?

A notification is an alert sent by an app on your smartphone, like P$ Mobile Service, to inform you of something. In this case, it tells you the time at which the payment for your parking space will expire. You’ll receive this notification about 10 minutes before the paid period ends.

The notification is sent to you when you are not in the P$ Mobile Service app. For iPhone owners, notifications can be found in the Notification Center.

14. How can I view the transaction history or get a receipt?

To display your transaction history, you can use either the app or the website. Click on the History button on the main menu to see your previous transactions and receipts. The app shows only the most recent transactions. To see all your parking sessions and consolidate the reports, visit P$ Mobile Service.

15. Can I pay for parking in a Stationnement de Montréal parking lot with the P$ Mobile Service?

No, you cannot use P$ Mobile Service to pay for parking in a parking lot that requires you to place the parking receipt on top of your dashboard.

16. Can I pay for a Parcojour parking space using P$ Mobile Service?

This type of paid on-street parking lets you park by the hour or by the day. P$ Mobile Service cannot be used for a “Pay and Display” payment, which requires you to place the receipt on top of your vehicle’s dashboard. However, you can use it to pay for an on-street paid parking space under the “Pay and Go” system, which requires that you enter a space number.

Rates

17. Do I have to pay for the P$ Mobile Service app?

No, the P$ Mobile Service app is free to download on your smartphone.

18. Are there charges for using the Stationnement de Montréal’s mobile service?

The service charge for using P$ Mobile Service is $0.07 per transaction carried out via a smartphone or the website.

19. Why is there an extra service charge for every transaction?

The service charge covers the costs incurred to develop, manage and maintain P$ Mobile Service.

Accounts and payment

20. What types of payment are accepted?

Visa, MasterCard and Amex credit cards are accepted for parking payment.

21. How can I add or remove a payment card?

Log on to your account and select Payment Info from the main menu. Select Add Card. Enter your new payment information and click Save if you wish to save this card for future use. To delete a card, select Payment Info from the main menu and choose the card you wish to delete. Click Delete Card.

22. When I download the app from Google Play, it says I need to grant access to “Photos/Media/Files.” Why do I need to allow this?

The Android operating system contains default notices (such as “this app will access your “Photos/Media/Files”) to describe how an app may access information on your device, and as such, you may have seen that it suggests that the P$ Mobile Service app powered by Passport may access your data, including your music and photos. We have no way to access the files on your device except for a local log file that documents your activity within our app only. This log file is stored on the same memory space as your photos and music, which is why Android requires the disclaimer to indicate that we have access to that general memory space. Additionally, this log does not track your activity in any other app, nor does it contain data pulled from any other feature on your device.

We can access the log file only when you submit a bug report. The data in the log file allows us to reproduce, and ultimately fix, any bug that you encounter during your use of the app. We can’t randomly or intentionally access the data stored on your phone or pull it from your device and download onto our servers in any circumstance except during the submission of a bug report. In other words, we only gain access to the local log file of your activity when you choose to send the data to us. We do not actively or passively observe your use of our app.

You can read our Privacy Policy here.

23. Why do I need to grant access to Photos/Media/Location Data/Bluetooth?

When installing the app, you’ll receive a request to authorize P$ Mobile Service to access your Photos/Media/Files/Location Data/Bluetooth.
Such access is required in order to:
   - Benefit from voice-assisted services when making a call through the app
   - Receive alert messages via text and e-mail
   - Scan your credit card using your smartphone’s built-in camera, which enables you to avoid manually entering information

Rest assured that such authorization won’t enable us to access the files (photos, videos,etc.) on your device.

While the location data and Bluetooth technology features have not yet been activated, they could be of use in future updates.

Eventually, these features *** which you will have the option to activate (yes or no) *** will let you open a GPS-enabled map showing available parking spaces near you.

24. How will you delete my payment data from the app’s old version, run by TC Media?

Official message from TC Media: The security of our app users’ data is a priority at TC Media. P$ Mobile Service user data is currently stored in an environment that complies with PCI security standards. Once the app’s transfer from TC Media to P$ Mobile Service’s new operator is complete, TC Media will immediately and permanently delete all credit card information using data deletion software, in compliance with PCI standards. Said transfer is scheduled for September 17.

25. What’s the difference between a verification code and my PIN?

The verification code is a three-digit code designed to check whether you entered your cell phone number or email address correctly at the time of the account creation. The PIN is a four-digit number (of your own choosing) that you use to log on.

26. How can I reset my PIN?

To change your PIN, log on to your account using the app or the website and click the Reset PIN button on the first page. Next, enter your card information. If you don’t know your card information, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

27. How can I change the email address associated with my account?

You can change your email address using either the app or the website. Log on to your account and select Profile from the main menu, then update your email address. However, if you registered using you em-mail address rather than your telephone number, please contact our Customer Service desk to have it changed at This email address is being protected from spambots. You need JavaScript enabled to view it. or 514-868-3737. 

28. How can I deactivate my account?

To deactivate your account, visit pservicemobile.com. Log on to your account, select Profile, then click Deactivate my account.

29. How can I print a consolidated report for my receipts?

You must use the website to print a consolidated report for your receipts.

30. How can I get a confirmation of payment for my parking space?

After paying for your parking space, a transaction receipt will be sent to your email address. You can also consult the transaction history in your profile using your smartphone or the website. If a transaction is missing from the list, please call Customer Service at 514-868-3737.

31. Is it safe to use my credit card on the P$ Mobile Service website?

Yes, P$ Mobile Service is a secure website. Stationnement de Montréal applies industry standards to prevent unauthorized disclosure, illegal use, loss, destruction or deterioration of your personal information. To find out more, please consult our Privacy Policy and the “Security” section in particular.

32. How does the timer work?

As soon as a parking space has been paid, a timer appears on the Current session page. This tells you approximately how much time is left for your paid space. When this period expires, the timer display changes to red and indicates the time by which you have exceeded your paid parking period, to a maximum of about 10 minutes after expiry.

33. Will I be informed of a change in the terms of use?

Under the Terms of Use for P$ Mobile Service, Stationnement de Montréal must inform you of any change at least 30 days before it takes effect. In this case, after logging on to your account, you will be asked to read the updated Terms of Use and to “Accept” or “Decline” them before you can continue using the service. If you click “Refuse,” your agreement with P$ Mobile Service will be cancelled, resulting in the automatic deactivation of your account.

34. What is the CVV?

CVV means card verification value. This is a three-digit code on Visa and MasterCard credit cards that your financial institution uses to detect whether your credit card information has been stolen and is being used fraudulently.

35. Why do I have to provide the CVV in order to use the app?

By asking its customers to enter the CVV, Stationnement de Montréal is preventing the fraudulent use of stolen credit card information. In other words, it helps us make payment data more secure.

36. Why am I being asked to provide the postal code associated with my credit card?

Asking for the postal code associated with your credit card is another way for Stationnement de Montréal to prevent the fraudulent use of stolen credit card information. It helps us make payment data more secure.

37. Is it safe for me to enter my CVV?

Yes. Stationnement de Montréal complies with Payment Card Industry (PCI) standards.
Your CVV will be validated by our payment system only when your payment data is updated. Stationnement de Montréal does not keep this number on file and it will never be checked again for the same card.

Troubleshooting

38. Can Customer Service correct a transaction remotely if I mistakenly entered the wrong parking space?

No, Customer Service cannot correct a transaction remotely. If you entered the wrong parking space, refer to your proof of payment, either in your transaction history or the email you received, and contact Customer Service for assistance by phone at 514-868-3737 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

39. I got a parking ticket even though I paid for my parking space using your website or my smartphone. What should I do?

If you receive a parking ticket, fill out the section on the reverse in which you can plead not guilty, then attach a printed copy of your original receipt as proof of payment, and mail both documents to
Ville de Montréal. The address is indicated on the reverse of the ticket. Stationnement de Montréal is responsible neither for issuing parking tickets nor for collecting on them.

40. I never received my end-of-parking alert. What should I do?

If you did not receive your end-of-parking alert, please check your profile to make sure the text messaging or email notification option has indeed been activated. If this option is selected, contact Customer Service at 514-868-3737 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

41. The battery on my smartphone is dead. How can I pay for my parking space?

If you have Internet access, you can pay for your parking space by logging on to your profile on our website at pservicemobile.com. You can also use a pay station on the street to complete the transaction.

42. My payment was not accepted. What should I do?

Please contact Customer Service at 514-868-3737. To avoid getting a parking ticket, we also suggest you pay for your parking space at a pay station (cash or credit card).

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